FPP FAQs

How do I register?

Click on the Register For Free link at the top of the screen and complete the details that will be requested. Once you have clicked on Register a verification email will be sent to the email address you entered. This usually arrives instantly but allow up to 30 minutes to receive it. You will need to click on the link on that email to verify your account before you can start using First Place Processing.

If the verification email does not arrive, check to see if it is in your junk/spam mail folder. If it is not there, click on Contact Us and send us a message.

What is my username?

Your username is the email address you used to register with First Place Processing

I keep getting a message that my username or password is invalid. What should I do?

Make sure you are using the email address you registered with as your username (i.e. not your name).

If you think you might have forgotten your password, click on the Forgot Password? link and your password will be emailed to your registered email address.

I haven’t received a verification email so I can’t log in.

Check your spam/junk mail folder. If it is not there, click on Contact Us and send us a message.

How do I enter a show?

You need to have registered with First Place Processing and entered your details and your dogs’ details in order to enter a show.

To enter a specific show:

• log in to your First Place Processing account
• click on the show you wish to enter from the selection of Available Shows
• click on Enter Show
• You must accept the declaration to proceed any further
• Your dogs and the list of classes they are eligible for will be listed on the next screen. To enter a dog in all the classes they are eligible for simply click the tick under their name and the classes will be selected. To enter specific classes, click on the class name that you wish to enter
• Click on Save Details or Enter Show (or Close to cancel any changes)

• Save Details will save the information, which will be retained up to midnight on the closing date for the show. Note that Save Details will NOT guarantee you a camping pitch
• Enter Show will take you through to a screen that shows the amount due and give you the opportunity to offer to help and book camping (where available). Click on Click to Enter and the final amount to be paid will be displayed. Click on Pay Now to pay for your entry via credit/debit card

• You will receive an email confirmation if you have Saved or Entered a show

Can I edit a show entry?

You can edit a show entry at any time up to the closing date by selecting the show from your Saved/Entered Shows list and clicking Edit Entry

How do I pay for a Saved Show?

Click on the show name in your list of Saved Shows and click the Pay Now button to be taken to the payment screen

Can I cancel an entry?

You can cancel an entry up to the closing date by selecting the show from your Saved/Entered Shows list and clicking Cancel Entry. If you have paid for the show already you will be refunded fully within 10 working days

How do I enter Pairs?

Click on the Pairs class you want to enter and then click on the red I that appears. Enter the name of the Handler and Dog for your pairs partner. Please note that the running orders for the pairs entry will only be shown on your running plan, not your partner’s

Can I have a different handler for one of the classes?

Yes you can! Hover the cursor over the class you want to change handler for and click on the [+] sign that appears. Select another handler from your Other Handlers list or add a new handler

How do I know if camping is still available?

The site will state when camping is full and will automatically place you on a waiting list if you wish

What’s the difference between Saving and Entering a show?

• Save Details will save the information, which will be retained up to midnight on the closing date for the show. Note that Save Details will NOT guarantee you a camping pitch
• Enter Show will take you through to a screen that shows the amount due and give you the opportunity to offer to help and book camping (where available). Click on Click to Enter and the final amount to be paid will be displayed. Click on Pay Now to pay for your entry via credit/debit card

When do I need to pay?

If you want to guarantee a camping pitch you must pay at the point of entry. You cannot reserve camping without paying for it. All other payments must be made by the closing date

How do I change my dog’s grade?

To change your dog’s grade, click on the red arrow next to their current grade in My Dogs. If your dog is currently in Grade 1, 2 or 3 you will be asked whether you are moving up on points or by a win. Other grade changes can only be achieved by wins so. If you moved up by a win, you will be asked the date of your win. Enter the date and click on Upgrade. A list of shows that you have entered that are affected by the grade change will be listed. Click on each of them and amend any classes accordingly.

Notes:

• If you are moving from Grade 1 to 2 or 2 to 3, you will need to move all your dogs separately. Use the same winning out date as the dog that actually won out for you.
• If you have moved up more than 1 grade since you last used First Place Processing, please click on Contact Us and email the information to us as this will need to be dealt with manually.

I’ve changed my dog’s grade but it hasn’t changed in the dog’s details. Why?

The new grade will only be shown 25 days after the winning out date. Do make sure that you clicked on the arrow next to the dog’s grade rather than clicking on the dog’s name and editing the grade in their details.

My dog has gone up more than one grade since I last used the site and it won’t let me go up more than 1 grade. What should I do?

If you have moved up more than 1 grade since you last used First Place Processing, please click on Contact Us and email the information to us as this will need to be dealt with manually.